Last modified: July 2025
This Privacy Policy applies to all users of the Model Mooove website and related services ("our Platforms"). It describes how Model (Registration: W.U.M Properties (Pty) Ltd) collects, uses, shares, and protects your personal information.
By using our Platforms, you agree to the processing of your personal information as described in this Privacy Policy.
1. Who We Are
The Site is operated by W.U.M Properties (Pty) Ltd (Model), registered in Namibia at:
Address: 5 von Braun Street, Southern Industrial, Windhoek, Namibia
Email: model@ol.na
Telephone: +264 81 296 4500 / 81 155 6200
2. What Personal Information We Collect
We may collect and process the following types of personal information:
• Identity information (e.g., name, date of birth, ID number)
• Contact details (e.g., email address, phone number, delivery address)
• Demographic details (e.g., gender)
• Account credentials (email and password)
• Transaction data (purchases, billing, payment methods)
• Technical data (IP address, browser, device type, location)
• Marketing preferences and communication data
• Online identifiers and cookie data
• Any information you voluntarily provide (e.g., through emails, forms, comments)
3. How We Use Your Personal Information
We use your personal information to:
• Register and manage your account
• Deliver products and services to you
• Process orders, returns, payments, and customer support
• Communicate updates, offers, and promotions (unless you opt out)
• Comply with legal and regulatory requirements
• Monitor and improve our website and services
• Prevent fraud, abuse, and security risks
• Personalize your shopping and browsing experience
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our Platforms. Cookies help us:
• Remember your preferences
• Analyze traffic and website usage
• Serve relevant ads and promotions
• Improve system security and usability
You can control or disable cookies in your browser settings. By using our site, you consent to our use of cookies.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
• Model employees and authorized service providers
• Payment providers, courier companies, and IT vendors
• Regulatory or law enforcement authorities where required
• Analytics, marketing, or fraud prevention partners under contract
• Potential buyers in case of a merger or acquisition
We ensure all third parties handle your information lawfully and securely.
6. Data Transfers Outside Namibia
Your personal information may be transferred outside Namibia for purposes such as hosting, backups, and analytics. We ensure appropriate safeguards are in place in line with POPIA requirements.
7. How We Secure Your Personal Information
We implement technical and organizational safeguards to protect your information from loss, theft, misuse, and unauthorized access. These include:
• Encryption of sensitive data
• Secure servers and firewalls
• Access control and monitoring
• Staff confidentiality agreements
• Incident response procedures
8. Retention of Personal Information
We retain your personal information only as long as necessary to:
• Provide our services and fulfill contracts
• Meet legal or regulatory obligations
• Support internal operations and audits
When we no longer need your data, it will be securely deleted or anonymized.
9. Your Rights
You have the right to:
• Access your personal information
• Correct or update your personal information
• Object to the processing of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator
To exercise your rights, please contact us via the details provided above.
10. Third-Party Websites
Our Platforms may contain links to external websites. We are not responsible for their privacy practices or content. Please review their policies before sharing your information.
11. Changes to this Policy
We may update this policy from time to time. The latest version will always be available on our website. If there are significant changes, we will notify you via email or our Platforms.